What are the negatives to hiring an AI caller?

// The answer

Are there downsides to hiring an AI caller? So to answer that question, yes, there are absolutely downsides to hiring an AI caller. I'll give you some examples. So an AI caller generally struggles with empathy. Even though in a lot of cases we can program it and over time we can make it very empathetic over long periods of time, it struggles to match the voice of empathy. So if someone were to come in and say, 'Yeah, I'm selling my home because my husband was working a full-time job and now he has gotten sick. He now has cancer and so he had to quit his job and now we're basically relying on social security and a little bit of retirement.' Now most inside sales reps would be trained up in empathy. The first thing they say is, 'Oh my gosh, I'm so sorry that's happening to you. That has to be really difficult. So what are your plans then as far as this home is concerned? Are you thinking that you want to take the equity out of the home and potentially use that to purchase another home?' Now the AI on the other hand might say, 'Oh, okay. So then is that why you're selling because you need to get the cash from the house? Is that why you're selling this home?' And so it doesn't hit the same. You're not building that personal connection. And so therefore, sometimes the appointments, sometimes the handoff, the delivery, the conversation is going to be much more forced. It's going to be much more, it won't be as personalized. And of course, it's going to be missing that emotional element that makes a human caller. And it's kind of the difference between the good to great caller. And so having the AI caller is great, but those are some of the downsides that empathy it is going to struggle with mightily.