Can AI calling replace my ISA team?

// The answer

I get asked this quite often, and it's a very difficult question, but one that's extremely important to understand: an AI caller is built for volume and built for coverage. Now, the answer depends on whether you have an elite sales team, an average sales team, or a below-average sales team. If you have a below-average sales team, then yes, AI can certainly replace your calling team. But if you have an average or above-average sales team, I would say don't have AI replace your entire team. In fact, we call this the hybrid model: AI and having a setter work together directly. It's a perfect pairing, and in most cases it will drive massive amounts of revenue and growth into your company. So I always recommend pairing them together. But we can take some time, meet on a quick call, and go through it together to see if it would make sense to replace your team of callers or not.